Jennelle Willis M.A.,  has established a very rigorous career spanning over 18 years with a primary motivator of serving others and the community. Throughout her career, Jennelle has crafted new mediums in which to create new models to reach new avenues of customer engagement. Additionally, with the goal of increasing the front door experience for all serviced constituents, Jennelle has designed new learner-centered workshops surrounding the basis of customer engagement, maximizing the front door customer experience, and tactics for de-escalation. Responsible for the design and implementation of several benchmarking and customer engagement programs through her tenor, Jennelle has also served as a primary point of research at the institutional level for Policy integration and compliance surrounding the front door customer engagement experience and life cycle impacts. As a graduate of an HBCU herself, Jennelle obtained both a Master of Arts degree in Human Resource Development and Bachelor of Science degree in Sociology from the illustrious Bowie State University in Bowie, Maryland.

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