Customer Service consulting solutions
One of the mounting challenges currently facing many organizations servicing the community is the viability of their customer service structures and how it impacts its serviced community while becoming a trusted household brand. Among leaders, a common set of challenges has been recognized as being primary inhibitors for administering impactful customer engagement solutions to their constituents. These shared challenges include maintaining viable customer standards across an organizational framework, ensuring that the organization is meeting community expectations, the utilization of technological advancements to enhance the bandwidth of customer service engagement and customer relation management, along with consistently emphasizing customer relationship standards among and often rotating staff.
Understanding these industry-wide concerns, our team has constructed mediums to assist organizations in helping to better understand the needs of its community, the current successes of its active policies and procedures surrounding customer engagements, and addressing critical risk mitigation tactics regarding how and organization manages customers.
Serviced Solutions
CCIS Training Catalog Access
Access to the CCIS training Catalog designed with generic (non-organizational specific) customer engagement training resources to be used at the discretion of the organization to manage organizational training needs.
Organizational Customer Service Engagement (CSE) Assessment
Conduct a 1-month full assessment of the functionality of the organization’s customer service engagement to include, but not limited to, a review of current customer service experiences, Customer service-centric policy review for organizational adherence, overall effectiveness of administrative response for escalations, customer-focused informational touch points, and overall customer management. A Final Report regarding findings and recommendations is to be provided at the conclusion of the assessment.
Organizational Change Management Assistance
Assists in a desired organizational change in phases to ensure a structured approach when managing the transition of individuals, teams, and organizations to achieve planned change goals with minimal disruptions caused by the change on the organization to ensure a smooth transition resulting in increased productivity, morale, and engagement.
Personnel Training
Delivery of organizationally tailored or generically crafted training based on the organization's highlighted areas of focus
Organizational Training Program Development
The development of an organizationally tailored training program to be maintained and used at the organization’s discretion to highlight areas of focus, processes, procedures, and policies to maintain and ensure staff knowledge base retention.
Policy Review & Content Recommendations
Support provided with reviewing organizational policies on customer service engagement and customer relationship management to ensure the maximization of the customer engagement experience. Provides recommendations for suggested policy revisions to ensure a more customer-centric policy to minimize customer engagement falloff.